Terms & Conditions

“ChallanSathi”, “we”, “us” or “our” refers to the operator of this platform (registered as ChallanSathi, India).“You” or “User” refers to any person who accesses or uses the Platform.“Platform” means the website at challansathi.in and any associated services.“Services” means the challan lookup, settlement facilitation and related services offered by ChallanSathi.

By accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund Policy. If you do not agree, you must not use the Platform.

You may use the Platform only if:

• You are at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
• You are a resident of India and provide a valid Indian mobile number.
• You are not barred from receiving services under applicable Indian law.
• You are looking up a vehicle you own, operate, or are otherwise authorised to act for.

ChallanSathi is an independent private service. We are not a government portal, RTO, traffic police department, court, or any government authority. We use authorised third-party data sources to retrieve information about traffic challans and facilitate their settlement on your behalf.

All actual settlement of fines is done with the relevant government authority. We act as a facilitator, ground team and/or legal representative depending on the nature of the challan.

Access to the Platform is via a one-time password (OTP) sent to your registered mobile number. You are responsible for maintaining the confidentiality of your OTP and SIM. You agree to notify us immediately of any unauthorised use of your account.

You represent that the vehicle registration number and other details you supply are accurate and that you have lawful authority to look up that vehicle. Any liability arising from misrepresentation is solely yours.

ChallanSathi charges a flat per-challan service fee in addition to the government fine. Fees vary by the type of challan and may include state-specific overrides for complex matters. The applicable fee for each challan is displayed on the checkout screen before you pay, and current pricing is published on our website.

All payments are processed via Razorpay Software Pvt. Ltd., a payment aggregator authorised by the Reserve Bank of India. ChallanSathi does not store your card, UPI or bank credentials.

Applicable taxes including GST may be charged on the service fee.

Most normal challans are settled within 3 – 5 working days from payment. Court challans depend on the next listing date in the relevant state and are best-effort. Timelines are estimates and not binding guarantees; they may be affected by court schedules, RTO backlogs or government office closures.

Refunds are governed by our Refund Policy. In summary: if a paid challan cannot be settled, the service fee for that challan is refunded to the original payment method.

You agree not to:

• Look up vehicle information without lawful authority.
• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Attempt to gain unauthorised access to our systems, scrape, or use bots.
• Resell, white-label or commercially exploit the Platform without our written consent.

The Platform, including its design, text, graphics, logos and software, is owned by or licensed to ChallanSathi and is protected under applicable Indian and international intellectual property laws. You receive a limited, revocable, non-exclusive licence to use the Platform for personal, non-commercial purposes only.

The Platform integrates with third-party services including, without limitation: Razorpay (payments), Fast2SMS (transactional SMS), and authorised challan-data providers. Your use of these services is subject to their own terms. ChallanSathi is not responsible for outages, errors or policy changes on the part of these providers.

You agree to indemnify and hold harmless ChallanSathi, its officers, employees and contractors from any claim, loss, damage, liability or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any applicable law or third-party right.

To the maximum extent permitted by Indian law, ChallanSathi's aggregate liability arising out of or in connection with your use of the Platform shall not exceed the total service fees paid by you in the three (3) months preceding the event giving rise to liability. We shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages.

ChallanSathi shall not be liable for any failure to perform due to causes beyond its reasonable control, including without limitation acts of God, government action, court closures, strikes, internet outages, or natural disasters.

We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these Terms or applicable law. Provisions relating to indemnity, limitation of liability, governing law and jurisdiction shall survive termination.

These Terms are governed by and construed in accordance with the laws of India. Subject to Clause 18 (Dispute Resolution), the courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Any dispute, controversy or claim arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiations. Failing that, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India, and the arbitration shall be conducted in English.

We may amend these Terms from time to time. The updated version shall be posted on this page along with the “Effective” date. Continued use of the Platform after such posting constitutes your acceptance of the revised Terms.

For any questions on these Terms, write to info@challansathi.in or see our Contact page.